1. Operations & Maintenance
With their geographically dispersed sites, Telecom operators are constantly challenged to provide ongoing operation & maintenance services that ensure continuous operation and minimize the downtime.
Our Operations &Maintenance highly qualified maintenance teams, equipped with onsite problem solving skills& tools, meet the operators for fixing unexpected sites downtime.
Around the clock Preventive and Corrective maintenance services for all remote sites’ elements including civil, Telecom and Electromechanical services
2.Corrective Maintenance
The Corrective/ Remedial maintenance is urgent network maintenance and performance maintenance activities including all types of site “external”, “hardware” and telecom alarms connecting, AIR CONDITION, GENERATORS, RECTIFIER, BATTERIES, SHELTER FENSE, FIRE SYSTEM, BROADBAND, FIXED SITES, BTS-BSC, BTS-BTS, eNodb-eNobe, NodeB-RNC, NodeB-NodeB, LTE, IBS, BSC & transmission system between BTS-Telecom Systems, antenna systems belonging to these equipment’s in sites and repair and maintenance works of infrastructure and all Telecom Systems between BTS-BSC and incase of faults on remote BSC, DWDM, ISAM and Data center, fault detection and rectification of passive components of the sites. The response and rectification times are defined by agreed service level agreements. The activity includes to remove the root cause of failure and to restore the system functionality to the pre-incident level.
3.Preventive Maintenance
The Preventive maintenance scope covers planned and scheduled site visits for routine site checkups and inspection of both active and passive components of the sites. During PM all active and passive site components are periodically checked to improve the health of the components in order to minimize the corrective maintenance. The PM activities are performed and scheduled as per customer requirements and scope handled under preventive maintenance is to check below components.
- Air conditioning units. Power Systems, Battery Banks, etc
- Diesel generators
- Alarm panel, sensors, exhaust fans, power points, lights, tower lights, etc
- Civil structures like shelter, tower, antenna structures, fence, gate, ladder and Cleaning of sites
- Measuring site grounding impedance
- Complete site checks and deficiencies rectifications
- Report deficiencies that are out of scope timely and propose solutions
- Prepare gate passes and maintain access validity to ensure sites access availability 24 / 7
- Escalate if customer support is required
4.Civil Works & Environmental
- Sites’ Modification (reallocation, redesign….etc.)
- Maintenance of Towers and Steel Supporting Structures
- Equipment Containers: Fire Protection Systems, Electrical Power Systems and Lightning Cable Trays and Earthing Systems
- Diesel Generators: Single Generators and Twin Generators
Site Fencing both brick wall and chain-link (including Foundations and Leveling) and All Associated Civil Works
5.Telecom Works
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- Internal and External Works which include Installation and commissioning of Base stations, Antennas, Feeder Cables, Cable Trays, BTS, Rectifiers and Battery Banks
- Installation, commission and Alignment of Microwave links
- Supply and Installation of Power Systems and Battery Banks
- Upgrading 2G/3G sites to LTE
- Installation of routers within the existing sites
- GSM Sites’ / Systems’ Enhancement
6.Electromechanical Service
Eagle Grip for Security and Services offers turnkey Electromechanical services for business leaders in all business disciplines. Our portfolio covers planning, design, and execution of all electromechanical installations according to customers’ business needs; in addition to renovations and extensions of existing sites. Eagle Grip for Security and Services provides quality Electromechanical services combining modern management skills with state-of-the-art technology and quality materials while maintaining high standards of workmanship to ensure clients’ satisfaction with due consideration to Health, Safety and Environment. With proven track record of success in executing the Electromechanical works of various mega projects for many prestigious customers in fields of telecom we have acquired invaluable experience and expertise and supported our customer’s ongoing success. Services include electrical and mechanical works
- Maintenance for A/C systems, fire alarm and firefighting systems
- Operations &Maintenance, fueling and rent for Generator sets
- Overhaul and major repairs for generator sets
- Installation, Operations &Maintenance of Solar Systems
7.Facilities Management
- Property Security & Maintenance
- Property operation
- Vital Operating Environments Management
8.Electrical works
- Networking and distribution
- Power distribution panels
- Data networking & cabling
- Cable paths and trays
9. Mechanical works
- Firefighting systems: detectors, alarms and sprinklers
- Plumbing
- Moisture, heat, temperature and smoke sensors and control panels
- HVAC: Central Air conditioning & heating
10. Asset Risk Assessment
Risk assessment is a process whereby the assets of a company are identified and assigned a value, probable threats to those assets are identified, and then countermeasures are selected to protect against those threats. Risk assessment process usually includes:
Assets identification:
Determining assets at risk in order to proceed in some logical order, assets are first categorized into groups and are presented from the most expendable to the most valuable
Threat and vulnerability assessment:
Knowing what is considered a threat, the probability of that threat occurring, and what impact it will have on the asset. The process usually includes External and Internal Network Penetration Testing.
Risk Assessment and Countermeasures:
As the data collected is evaluated, top management will have to determine what acceptable risk is and how to deal with it in order to protect the asset and mitigate the risk
Remediation Process:
After the risk assessment process, a remediation report is generated. The report is being delivered to the IT manager to allocate the needed resource to execute the remediation steps
Monitoring of Controls: At this stage, Risk assessment moves from a process to an ongoing program. As controls are put into place, the task then becomes providing feedback on effectiveness.
If the control is not having the desired result, changes will have to be made. As new threats are identified or new assets are introduced, this new information will feed back into the loop so that it can be mitigated and appropriate adjustments made. Further, if there is a failure to adjust the value of assets as they depreciate or other economic trends affect the value of an asset, then the data becomes invalid.
11.Managed Services
Eagle Grip for Security and Services offers premium quality Managed Services for Telecommunication Networks rendered 24/7 to maintain the network elements and associated site items. By attending to every detail, our proven and seasoned teams of project managers and master technicians eliminate the worry of critical processes related to management and operation of networks’ sites, facilities and assets. Our premium quality services help network operators across the whole South Sudan region extend their regional coverage, enhance network performance and focus on core business achieving optimum service coverage with an unmatched performance and competitive response time.
Eagle Grip for Security and Services suite of Managed Services include on-site preventive, corrective and scheduled Maintenance management covering the base station equipment, telecom equipment, transmission and outsources equipment in addition to all site facilities and environment as well as interconnected hardware or devices
- Facilities and warehouse management
- Network Life cycle services
- Generators Overhauling