As stated in the “Aims” Eagle Grip continually assess their performance to provide total customer satisfaction and quality in their service provision it can only provide this, if the company carefully monitors its performance at every level from the directors to the static security guard. The key to success is encourage communication
Eagle Grip monitors its service provision in a variety of ways, those include
- Constantly evaluate our training standards and the training of our employee:
- Understanding our client’s needs and exceeding their expectation
- Recognizing the value of every client with a performance that keeps them more than satisfied
- Determining how we continually provide outstanding service
- Ensuring that our Employee’s and services are exceeding the customers’ expectations and requirements. This is provided by customers feedback through our customer relations department
- Have standards that are measurable and adopt a top down quality management process
- Ensuring that employees understand their roles responsibilities and empowering them to high defiance’s for the benefits of continued quality
- Constantly improving every process of planning assessment and service in all facets of the company business practices.
